Privacy Policy

Few words about our policy

At The Grand Imperial our effort is to provide our guests Limitless Hospitality at our hotel. We value our guests’ patronage and faith in us as we try and live up to their expectations. We request our guests to read this policy document carefully before sharing their personal information with us. By visiting our websites, the guests accept the practices described in this policy document.
The Grand Imperial Management reserves the right to change the privacy policy from time to time and guests are requested to visit our website frequently to learn about the recent changes.

Personal information collected by the Grand Imperial

At The Grand Imperial our effort is to provide our guests Limitless Hospitality at our hotel. We value our guests’ patronage and faith in us as we try and live up to their expectations. We request our guests to read this policy document carefully before sharing their personal information with us. By visiting our websites, the guests accept the practices described in this policy document.
The Grand Imperial Management reserves the right to change the privacy policy from time to time and guests are requested to visit our website frequently to learn about the recent changes.

Besides the above, we may also collect the following:-

– If you choose to reserve a room online we record your arrival and departure dates, number of guests in the group, details of guest rooms and tariff details.
– When you make a request for a proposal from our meeting planners, by visiting our websites.
– When you contact us with your questions or comments.

We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission. We do not knowingly collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations, unless it is volunteered by guests themselves. We may use any health-related information provided by guests only to serve them better and meet their specific needs when they stay or dine at The Grand Imperial.

How does The Grand Imperial use the personal information collected from its guests?

We use guests’ personal information to provide them with the services requested from The Grand Imperial, to help them make room reservations, to provide them with information about conferences and events at The Grand Imperial, to send them promotional material on our services by email, direct mail and phone, to conduct surveys from time to time, to make offers sourced from third parties, as per guests’ stated preferences or usage pattern exhibited at The Grand Imperial.

How long does The Grand Imperial retain your personal information?

The Grand Imperial will retain guests’ personal information for the period necessary to fulfil the purposes outlined in this policy document, unless a longer retention period is required or permitted/mandated by applicable law.

To ensure your security:

For your own privacy we advise guests not to include sensitive personal information in any emails they may send to us. Please do not send credit card numbers or any sensitive personal information to us via email. We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow children to submit personal information without prior permission.

How does The Grand Imperial share the personal information collected from its guests, including with third parties?

To ensure that you enjoy the service at The Grand Imperial we may share your personal information within the hotel. While doing so, The Grand Imperial will ensure that guests’ personal information is handled as per this policy.

If a corporate credit card is used, the billing information may be shared with with third parties:

We may use the services of third party service providers to provide certain products and services like credit card billing, reservations services, call centre services, mass mailings, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by The Grand Imperial. We may provide information that is non-personal, to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. The Grand Imperial expressly prohibits the sale or transfer of any information to any party outside of The Grand Imperial by such service providers. ..?

The Grand Imperial with or without prior notice to its guests, may have to share some guest information in order to comply with applicable laws or respond to governmental inquiries or requests from public authorities or to comply with valid legal process, to protect the rights, privacy, safety or property of The Grand Imperial, its guests, employees or the public or to permit us to pursue available remedies or limit the damages that we may sustain or to respond to an emergency

Non-personal or anonymous information collected by the The Grand Imperial

Information that does not personally identify a guest is referred to as non-personal or anonymous information. When guest visit and interact with the sites www.hotelgrandimperial.com or third parties with whom The Grand Imperial has contracted to provide services, non-personal information, like, list of website pages visited by guest, could be collected. Technology like cookies could be used to help deliver content as per guest preference, to help guest process their reservations or other requests. While this cannot be used to disclose their identity, this information will identify the browser used by guest to our servers when they visit our site. To remove the cookies at any point from a computer, guests can delete them using their browser.

The Grand Imperial has a strict policy regarding the protection of its guests’ personal information. The Grand Imperial will take the necessary measures to:

– Protect guests’ personal information collected against unauthorized access, disclosure, alteration or destruction.
– Keep the guests’ personal information up-to-date, consistent with applicable law.
– When guests transact online, we seek to protect their personal information that they provide. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
– Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about guest.

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